Communication Policy

Maple Immigration Services treats communication with its clients and stakeholders very seriously. We endeavor to adhere to very strict ethics for all communication. The following are the policies of the organization with respect to its communications:

  • Wherever possible all communication shall be carried out by email and the company expects and prefers our clients to reciprocate and use this medium of communication wherever possible. This allows for greater efficiency to service all of our clients while making the best use of time.
  • Email communication sent to Maple Immigration Services will be treated as confidential within the organization and will not be shared with other outside entities unless authorised under agreement or without the prior written acknowledgment of the Client/Stakeholder. Please see our Privacy Policy for more information.
  •  Client and Stakeholders should understand that email and phone communications are monitored and administrated by different members within the organization. It is the policy of the company to inform where possible, however all clients understand and agree to this as part of their acceptance of their signed retainer agreement.
  • Should you wish to contact the owner of the company direct, for any issues whatsoever, you can reach Brandon Miller at his personal and confidential email address as this email is not monitored and is only accessed by Brandon Miller.
  • Maple Immigration Services staff endeavor to return all email messages within two (2) business days from the date that the message was originally sent. Business days are considered Monday to Friday of each week and will not include weekends, company, or statutory holidays.
Maple Immigration Services reserves the right to revise this policy at any time without notice. Should you have any questions or concerns regarding this policy please do not hesitate to contact any member of the Maple Immigration Services team and we will endeavor to explain or accommodate any feedback or request where possible.

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