Maple Immigration Services treats communication with its clients and stakeholders very seriously. We endeavor to adhere to very strict ethics for all communication. The following are the policies of the organization with respect to its communications:
- Wherever possible all communication shall be carried out by email and the company expects and prefers our clients to reciprocate and use this medium of communication wherever possible. This allows for greater efficiency to service all of our clients while making the best use of time.
- Client and Stakeholders should understand that email and phone communications are monitored and administrated by different members within the organization. It is the policy of the company to inform where possible, however all clients understand and agree to this as part of their acceptance of their signed retainer agreement.
- Should you wish to contact the owner of the company direct, for any issues whatsoever, you can reach Brandon Miller at his personal and confidential email firstname.lastname@example.org address as this email is not monitored and is only accessed by Brandon Miller.
- Maple Immigration Services staff endeavor to return all email messages within two (2) business days from the date that the message was originally sent. Business days are considered Monday to Friday of each week and will not include weekends, company, or statutory holidays.